Help & Answers

Frequently Asked Questions

Everything you need to know about Seraph — from your first audit to agency-scale deployment.

Getting Started

Seraph runs a 54-checkpoint audit across 7 core dimensions: SEO On-Page, Technical SEO, LLMO/AI Visibility, Schema & Structured Data, Core Web Vitals, E-E-A-T & Trust, and Security & Compliance. Each dimension is scored 0–100 and weighted to produce an overall Seraph Score.
Most audits complete in under 60 seconds. Larger sites with complex architecture or many redirects may take up to 3 minutes.
No. Seraph is fully web-based. You enter your URL, and we handle everything. No plugins, no code snippets, no agents to install.
Just a URL. You don't need Google Search Console access, API keys, or any site credentials for the core audit. For deeper historical tracking, you can optionally connect GSC.
Yes. You can run audits on any publicly accessible URL — your own sites or competitors'. The Growth and Professional plans include side-by-side competitor benchmarking.

LLMO & AI Visibility

LLMO stands for Large Language Model Optimization — the practice of making your site visible and citable in AI-powered search tools like ChatGPT, Perplexity, Claude, and Google AI Overviews. As more search queries shift to AI platforms, traditional SEO alone is no longer sufficient. Seraph is one of the first audit tools to score LLMO as a first-class metric.
We check 12 specific signals: whether your site allows AI crawlers (GPTBot, ClaudeBot, PerplexityBot, Google-Extended), whether you have structured Q&A content that LLMs can extract, entity clarity, citation-worthy original content, and structured data that AI models use for knowledge graph inclusion.
Yes, for most sites it's a significant LLMO penalty. Blocking AI crawlers means ChatGPT, Perplexity, and Google AI Overviews can't index your content and won't cite you in answers. The only exception is sites with strong legal or privacy reasons. Seraph flags this as a Critical finding when detected.
Several high-impact LLMO fixes are low-effort: unblocking AI crawlers (5 minutes), adding structured Q&A content (1–2 days), and writing an entity-clear About page (half a day). Our customers see average LLMO score improvements of 20–35 points within 30 days of addressing Priority 1 items.

Scoring & Reports

The overall score is a weighted average of 13 category scores. Each category is scored 0–100 and weighted by strategic importance. LLMO/AI carries the highest weight (15%) reflecting its growing impact. Schema (12%), SEO On-Page (10%), Technical SEO (10%), and Core Web Vitals (10%) follow. The full weighting model is displayed in every report.
Scores of 80+ are excellent and represent best-in-class optimization. 60–79 is competitive but has meaningful gaps. 40–59 has significant opportunities — most of our new users start here. Below 40 indicates critical issues that are likely suppressing both traditional SEO and AI visibility.
Yes. Every report has a shareable link (Growth and above). Professional and Enterprise plans can also export white-labeled PDF reports with your agency branding.
You can run a new audit at any time. Starter plans include 5 audits/month. Growth includes 20. Professional includes unlimited. You can also set up scheduled monitoring to receive weekly or monthly score summaries.
Optional GSC integration is available on Growth and above. It enriches your report with real click and impression data for your top pages, and enables more accurate Technical SEO scoring.

Optimization Prompts

For every finding in your report, Seraph generates a ready-to-use prompt you can paste into ChatGPT, Claude, or any LLM to get a specific, actionable fix. Instead of generic advice, you get: "Here's the exact prompt to feed your AI assistant to generate the schema markup / meta description / robots.txt change you need." It's the bridge between audit and implementation.
The prompts are designed to work with any modern LLM — ChatGPT (GPT-4o), Claude (Sonnet/Opus), Gemini, and Perplexity all work well. The prompts include enough site-specific context that the AI can generate ready-to-implement output without further back-and-forth.
Yes. Every prompt is pre-filled with your site's URL, the specific finding details, and relevant context (your CMS, detected tech stack, existing content structure). You're not getting generic templates — you're getting prompts that reflect the actual audit findings on your specific site.

Pricing & Plans

Yes. You can run one free audit with no credit card required. The free audit includes your full score, category breakdown, and top 5 Priority 1 findings. To access the complete 52-finding report, Fix List, and Optimization Prompts, upgrade to a paid plan.
Starter ($29/mo) covers 1 site, 5 audits/month, and full reports. Growth ($99/mo) adds 5 sites, 20 audits/month, competitor benchmarking, shareable links, and PDF export. Professional ($249/mo) includes unlimited sites, unlimited audits, white-label reports, API access, and team collaboration. Enterprise is custom-priced for agencies and large teams.
Yes. All plans are month-to-month with no contracts. Cancel anytime from your account settings and you'll retain access until the end of your billing period. Annual plans receive a 20% discount and are non-refundable after 14 days.
Yes. Agency and reseller plans are available for teams managing 10+ client sites. Contact us for custom pricing that includes client management dashboards, sub-account provisioning, and volume discounts.

Technical & Security

The core audit analyzes your homepage and up to 50 key pages (determined by internal link depth). Professional and Enterprise plans include deep crawls of up to 500 pages. For enterprise-scale sites, contact us for custom crawl configurations.
No. Seraph's crawl is lightweight and rate-limited. It generates far less traffic than a typical Googlebot crawl and will not affect your site's load times or server performance.
Yes. We don't store the content of your pages — we process and score them, then retain only the audit results and metadata. All data is encrypted in transit and at rest. We are SOC 2 Type II compliant and never sell or share your site data.
Public URL audits require the pages to be accessible without authentication. For authenticated areas, contact us about our Enterprise plan which supports IP allowlisting and authenticated crawl sessions.

Support & Onboarding

Starter includes email support with a 48-hour response SLA. Growth includes priority email support (24 hours). Professional includes live chat support. Enterprise includes a dedicated customer success manager and onboarding call.
Professional and Enterprise customers receive a 1-hour onboarding call where we walk through your first audit, help you prioritize the Fix List, and explain how to get the most from the Optimization Prompts. Growth customers can book a 30-minute session on request.
Yes. Our knowledge base at docs.seraph.ai covers every audit checkpoint in detail, explains the scoring methodology, and includes guides for common implementation tasks (schema markup, robots.txt, Core Web Vitals fixes). The Optimization Prompts also link to relevant documentation.
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